Technology is changing the way goods are transported. It reduces 'wasted time' such as trucks sitting idle and improves load efficiency helping companies cut costs and improve margins.
Mobile technology, in particular, is making it easier for companies to communicate with their drivers on the road and for drivers to communicate with companies through SMS communications.
Head office can send a text message instantly to their drivers, informing them of new routes, possible traffic jams or any changes or issues to their scheduled deliveries and pick-ups. This also allows drivers to communicate back with companies regarding completed orders, failed deliveries or pick-up attempts as well as alerting companies instantly of any other issues. This helps optimise the number of deliveries and pick-ups completed allowing companies to make more money by simply operating better.
One of our customers, a large multinational container operator with operations in the UK, Ireland and Europe wanted to be able to sustain first-class communications across all their departments, including sub contractors.
However, they soon found that this wasn't a straightforward task as they experienced problems when trying to communicate with their lorry drivers as they were subcontractors rather than primary staff. This was a big issue as they had multiple software systems and it meant drivers would not be able to use onboard computers. So how did the company communicate with their drivers?
Messaging Systems
The company tried and tested other messaging systems but to no avail. These systems were found to be costly and there were problems with lack of redundancy.
This prompted the search for an alternative provider who could send messages at a lower rate with better redundancy and still be able to confirm delivery.
Driver SMS Messaging
HSL Mobile’s cost effective pricing and message delivery confirmation helped make this an easy decision for the company. Since moving to HSL Mobile, our client is able to communicate with drivers and confirm delivery enabling efficient, reliable and cost effective SMS communications.
The company is also able to use HSL Mobile's robust messaging infrastructure to forward messages onto drivers from an automated system via the internet, making driver communications even more simple. The company also has peace of mind as if any problems do arise, they can contact HSL Mobile’s professional staff and exceptional support team to resolve any issues.
There are many other ways in which transport companies can use mobile technology in the transportation of goods. For example, send updates by SMS to customers regarding status of packages, sending emergency alerts if vehicles are in danger, sending information such as fuel usage, harsh braking and if drivers are speeding. This information can be invaluable to company operations to enhance customer service levels, ensure safety standards are meet, emergency situations are handled effectively and to increase productivity.
Could you benefit from a similar transport solution in your business? Go to our Solution Planner.
One of our customers, a large multinational container operator with operations in the UK, Ireland and Europe wanted to be able to sustain first-class communications across all their departments, including sub contractors.
However, they soon found that this wasn't a straightforward task as they experienced problems when trying to communicate with their lorry drivers as they were subcontractors rather than primary staff. This was a big issue as they had multiple software systems and it meant drivers would not be able to use onboard computers. So how did the company communicate with their drivers?
Messaging Systems
The company tried and tested other messaging systems but to no avail. These systems were found to be costly and there were problems with lack of redundancy.
This prompted the search for an alternative provider who could send messages at a lower rate with better redundancy and still be able to confirm delivery.
Driver SMS Messaging
HSL Mobile’s cost effective pricing and message delivery confirmation helped make this an easy decision for the company. Since moving to HSL Mobile, our client is able to communicate with drivers and confirm delivery enabling efficient, reliable and cost effective SMS communications.
The company is also able to use HSL Mobile's robust messaging infrastructure to forward messages onto drivers from an automated system via the internet, making driver communications even more simple. The company also has peace of mind as if any problems do arise, they can contact HSL Mobile’s professional staff and exceptional support team to resolve any issues.
There are many other ways in which transport companies can use mobile technology in the transportation of goods. For example, send updates by SMS to customers regarding status of packages, sending emergency alerts if vehicles are in danger, sending information such as fuel usage, harsh braking and if drivers are speeding. This information can be invaluable to company operations to enhance customer service levels, ensure safety standards are meet, emergency situations are handled effectively and to increase productivity.
Could you benefit from a similar transport solution in your business? Go to our Solution Planner.
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